AudioCodes MEDIAPACK VERSION 6.2 Manuel d'utilisateur télécharger pdf (Page 153)

MediaPack SIP User’s Manual 5. Configuring the MediaPack

Version 4.6 153 June 2005

5.7.3 Activating the Internal Syslog Viewer

The Message Log screen displays Syslog debug messages sent by the gateway.

Note that it is not recommended to keep a ‘Message Log’ session open for a prolonged period

(refer to the Note below). For prolong debugging use an external Syslog server, refer to Section

13.2 on page 222.

Refer to the Debug Level parameter ‘GwDebugLevel’ (described in Table

5-5) to determine the

Syslog logging level.

¾ To activate the Message Log, take these 4 steps:

1. In the General Parameters screen under Advanced Parameters submenu (accessed from

the Protocol Management menu), set the parameter ‘Debug Level’ to 5. This parameter

determines the Syslog logging level, in the range 0 to 5, where 5 is the highest level.

2. Open the ‘Message Log’ screen (Status & Diagnostics menu > Message Log); the

‘Message Log’ screen is displayed and the Log is activated.

Figure

5-48: Message Log Screen

3. Select the messages, copy them and paste them into a text editor such as Notepad. Send

this txt file to our Technical Support for diagnosis and troubleshooting.

4. To clear the screen of messages, click on the submenu Message Log; the screen is cleared

and new messages begin appearing.

Tip: Do not keep the ‘Message Log’ screen minimized for a prolonged period as

a prolonged session may cause the MediaPack to overload. As long as the

screen is open (even if minimized), a session is in progress and messages

are sent. Closing the screen (and accessing another) stops the messages

and terminates the session.

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AudioCodes MEDIAPACK VERSION 6.2 Manuel d'utilisateur Page 153